ServiceNow Exam CIS-ITSM Topic 4 Question 86 Discussion

Actual exam question for ServiceNow's Certified Implementation Specialist - IT Service Management exam

Question #: 86
Topic #: 4

What is KCS (Knowledge Centered Services)?

AA bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

BA documented methodology to provide a set of best practices for creating and maintaining knowledge

CA dashboard with specific visualization of the different knowledge bases and categories

DAn application that helps agents and managers to create cases from Knowledge articles

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Suggested Answer: B

by Judy at Apr 27, 2024, 09:39 PM

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2 days ago

Feels tricky. Options are kinda close.

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3 days ago

What do you think about the KCS question?

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