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ServiceNow Certified Implementation Specialist - IT Service Management Exam
Certification Provider: ServiceNow
Exam Name: Certified Implementation Specialist - IT Service Management
Number of questions in our database: 114
Exam Version: Apr. 30, 2024
Exam Official Topics:
- Topic 1: Primary application components (Script Includes, Business Rules, etc.)/ State model and default process flow
- Topic 2: Implementation solutions that work in conjunction with baseline application functionality/ Integration capabilities
- Topic 3: Basic and advanced operations performed by users and the system/ Key tables used in the application
- Topic 4: Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
- Topic 5: Basic and advanced features in baseline installation of the current release/ Relationships among application tables
- Topic 6: Selection of appropriate features and functions to meet business requirements/ Roles and default Access Controls
- Topic 7: Functionality and features added or changed in the current release/ Key Performance Indicators and Benchmarks
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Free ServiceNow Certified Implementation Specialist - IT Service Management Exam Actual Questions
The questions for Certified Implementation Specialist - IT Service Management were last updated On Apr. 30, 2024
Question #1
Question #2
Prior to Quebec, when you click Change > Create New, which page is displayed?
Correct Answer:
E
Question #3
Question #4
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?
Correct Answer:
E
Question #5
Users with which role can Communicate a workaround or fix? (Choose two.)
Correct Answer:
B, D
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