ServiceNow Exam CSA Topic 1 Question 59 Discussion

Actual exam question for ServiceNow's CSA exam

Question #: 59
Topic #: 1

[All CSA Questions]

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

AGroup members can choose their tasks from My Groups Work

BGroups can assign tasks to users based on on-call schedules

CSite support members can pick tasks, based on Location

DGroups can assign tasks to users based on skills

EGroup members can avoid tasks, which are nearing SLA breach

FGroups can assign tasks to users based on availability

Show Suggested Answer

Suggested Answer: B

The impersonator role allows a user to switch to another user account and act as that user without logging out and back in1.This can be useful for testing purposes or for providing support to other users2.

Reference: Impersonate a user Roles and permissions

by Zack at Apr 29, 2024, 02:43 PM

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Georgeanna

4 days ago

A and B? Really? I'd rather not have to navigate 'My Groups Work' or worry about on-call schedules. Stick to the basics, people!

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Georgeanna

6 days ago

Don't forget about E! Avoiding SLA breaches is a huge benefit of group work. No one likes getting yelled at for missing deadlines.

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Rosalyn

13 days ago

I agree, D and F are the clear winners here. Grouping tasks helps utilize everyone's strengths.

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Avery

15 days ago

D and F seem like the most relevant options to me. Assigning tasks based on skills and availability makes a lot of sense for group work.

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Viola

22 days ago

I also think assigning tasks to a group is helpful because it allows for tasks to be assigned based on availability, ensuring tasks are completed in a timely manner.

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Staci

23 days ago

I agree with Eugene. Group members can choose tasks they are skilled at, leading to better efficiency.

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Eugene

25 days ago

I think assigning work tasks to a group is beneficial because it allows for tasks to be assigned based on skills.

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