ServiceNow Exam CIS-ITSM Topic 7 Question 74 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 74
Topic #: 7

Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot.

How do you explain this?

AThe technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers

BThe problem coordinator is responsible for approving or rejecting the proposed message

CThe message will be automatically displayed on the Portal

DThe problem coordinator is the only role with the ability to recall a message

Show Suggested Answer

Suggested Answer: A

Knowledge [kb_knowledge] is a base table; it does not extend another table

by Caprice at Aug 28, 2023, 09:18 PM

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Selene

1 months ago

Hmm, sounds like the problem coordinator is the PR person, and the problem_task_analyst is the behind-the-scenes genius who can't be trusted with the public.

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Nydia

3 days ago

C) The message will be automatically displayed on the Portal

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Lashawnda

4 days ago

B) The problem coordinator is responsible for approving or rejecting the proposed message

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Tashia

19 days ago

A) The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers

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Dana

2 months ago

Ah, the joys of role-based access control. Clearly, the problem coordinator is the chosen one, while the poor problem_task_analyst is just the sidekick.

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Selene

8 days ago

C) The message will be automatically displayed on the Portal

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Loren

17 days ago

B) The problem coordinator is responsible for approving or rejecting the proposed message

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Tricia

19 days ago

A) The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers

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Eleonora

2 months ago

B) The problem coordinator is responsible for approving or rejecting the proposed message

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Lavelle

2 months ago

A) The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers

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Coletta

2 months ago

I guess the problem coordinator is the expert negotiator, while the problem_task_analyst is just the techie who can't communicate with normal people.

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The problem coordinator role has more authority to communicate with users, as they are responsible for approving the message content. The problem_task_analyst role likely doesn't have that level of oversight.

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Bok

2 months ago

Maybe users with the problem_task_analyst role have limited access to certain features for security reasons.

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Emile

2 months ago

I agree with Claribel. The problem coordinator role probably has more control over the communication process.

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Claribel

3 months ago

I think the problem coordinator role has more authority in approving messages.

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ServiceNow Exam CIS-ITSM Topic 7 Question 74 Discussion

Contribute your Thoughts:

Selene

Nydia

Lashawnda

Tashia

Dana

Selene

Loren

Tricia

Eleonora

Lavelle

Coletta

Janine

Bok

Emile

Claribel