ServiceNow Exam CIS-ITSM Topic 6 Question 73 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 73
Topic #: 6

If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers

AUsers with the ftil_admin role

BUsers with admin role

CUsers that have the Write role(s) OR that match the Can write user criteria

DUsers with sn_change_write role

EUsers that have the Write role(s) AND match the Can write user criteria

Show Suggested Answer

Suggested Answer: D

The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason

of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of

Resolved and will set the Resolution code and Resolution notes.

Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to

update the incidents.

by Martina at Aug 07, 2023, 06:29 AM

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25 days ago

Wait, does the Can write criteria override the Write roles? This is making my head spin!

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3 months ago

I think the answer is C.

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