ServiceNow Exam CIS-ITSM Topic 5 Question 82 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 82
Topic #: 5

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.

What would be the next step for this problem?

AIf 7 days has passed, since the Problem was closed, it cannot be re-opened

BProblem Manager clicks Re-Analyze on the Problem record

CProblem Assignee clicks Re-Open on the Problem record

DAdministrator clicks Re-Open on the Problem Record

Show Suggested Answer

Suggested Answer: B, D

by Marge at Mar 08, 2024, 12:41 PM

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Amber

1 months ago

Hmm, I wonder if the workaround involves a magical unicorn and a handful of glitter. That would be a pretty epic solution, if you ask me.

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Maxima

1 months ago

A) If 7 days has passed, since the Problem was closed, it cannot be re-opened - What is this, amateur hour? Everyone knows you can't let a problem sit for more than a week. Time to get on that, folks!

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Michal

1 days ago

B) Problem Manager clicks Re-Analyze on the Problem record

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Katy

9 days ago

D) Administrator clicks Re-Open on the Problem Record

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Dante

1 months ago

C) Problem Assignee clicks Re-Open on the Problem record

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Paz

1 months ago

B) Problem Manager clicks Re-Analyze on the Problem record

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Colton

2 months ago

C) Problem Assignee clicks Re-Open on the Problem record - Nah, I'm not letting anyone else touch my problem. This is my baby, and I'm taking it back!

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