ServiceNow Exam CIS-ITSM Topic 4 Question 86 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 86
Topic #: 4

[All CIS-ITSM Questions]

What tools are available to the assignee to help resolve an incident?

Choose 2 answers

AResolutions from similar incidents

BKnown Errors

CCI Class Manager

DEnterprise CMDB Dashboard

EIncident Overview Dashboard

Show Suggested Answer

Suggested Answer: B

by Judy at Apr 27, 2024, 09:39 PM

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Danica

2 months ago

Options A and E seem like the obvious choices here. Although the Known Errors option could be handy, I don't think it's as essential as the other two. Gotta love these certification exams, always keeping us on our toes!

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Gretchen

28 days ago

The Enterprise CMDB Dashboard is also a great tool to have when dealing with incidents.

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Vivan

1 months ago

I always find the Incident Overview Dashboard to be really helpful in resolving incidents.

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Barrett

1 months ago

Yeah, Known Errors could be helpful too, but I think A and E are more essential.

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Lorenza

2 months ago

I agree, A and E are definitely the most useful tools for resolving incidents.

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Timmy

2 months ago

Haha, I wonder if the CI Class Manager comes with a 'How to Calm Down Angry Users' module? Anyway, I'm going with A and E too.

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Margery

1 months ago

Yeah, I agree. A and E seem like the best options to resolve the incident.

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Cherelle

1 months ago

I don't think the CI Class Manager has that module, but it would be helpful!

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Christa

2 months ago

Hmm, I'm not sure about C and D. The CI Class Manager and Enterprise CMDB Dashboard don't seem directly relevant to resolving an incident. I'd go with A and E.

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Rodrigo

2 months ago

I think options A and E are the best choices here. Resolutions from similar incidents and the Incident Overview Dashboard would definitely be useful tools for the assignee.

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Dierdre

1 months ago

Absolutely, having those tools at hand can make a big difference in resolving incidents efficiently.

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Emily

1 months ago

I think those two options would definitely streamline the incident resolution process.

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Antonette

1 months ago

Yes, and the Incident Overview Dashboard can provide a quick overview of the incident for better decision-making.

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Albina

2 months ago

I agree, having access to resolutions from similar incidents can be really helpful.

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Tyisha

2 months ago

I personally prefer using the Incident Overview Dashboard and Enterprise CMDB Dashboard for incident resolution.

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Veronica

2 months ago

I agree with Geoffrey. Those tools can help the assignee quickly resolve the incident.

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Geoffrey

2 months ago

I think the assignee can use Resolutions from similar incidents and Known Errors.

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