ServiceNow Exam CIS-ITSM Topic 4 Question 65 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 65
Topic #: 4

[All CIS-ITSM Questions]

When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?

ANew interaction is created from the message

BEmail is rejected and auto-reply sent to sender

CNew incident created from the message

DNew case is created from the message

Show Suggested Answer

Suggested Answer: C

by Raymon at Feb 04, 2023, 02:17 PM

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Lynelle

3 days ago

Hmm, I was leaning towards C, but D makes the most sense. Gotta keep that security tight, you know? Can't have random emails slipping through the cracks.

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Carey

4 days ago

Option A sounds tempting, but I think D is the right choice here. Don't want to risk creating a new case or incident without proper identification.

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Rolland

5 days ago

I'm pretty sure the correct answer is D. Rejecting the email and sending an auto-reply is the safest way to handle an email with no watermark or reference number.

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