ServiceNow Exam CIS-ITSM Topic 4 Question 65 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 65
Topic #: 4

[All CIS-ITSM Questions]

When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?

ANew interaction is created from the message

BEmail is rejected and auto-reply sent to sender

CNew incident created from the message

DNew case is created from the message

Show Suggested Answer

Suggested Answer: C

by Raymon at Feb 04, 2023, 02:17 PM

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Delmy

1 months ago

I was hoping for a trick question, but D is definitely the way to go. Ain't nobody got time for unidentified emails messing up the workflow!

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Jackie

2 months ago

D all the way, baby! Don't want any of those pesky 'no watermark' emails causing a ruckus in the system. Reject and move on, that's my motto.

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Veronique

15 days ago

I prefer option B, creating a new incident from the message could be more efficient in handling those emails without watermarks.

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Malcolm

1 months ago

I think option A could also be a good choice, creating a new case from the message could help track those emails without reference numbers.

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Yolande

1 months ago

I agree, option D seems like the best way to handle those emails without reference numbers.

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Lynelle

2 months ago

Hmm, I was leaning towards C, but D makes the most sense. Gotta keep that security tight, you know? Can't have random emails slipping through the cracks.

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Dean

20 hours ago

Definitely, better safe than sorry when it comes to email security.

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Glendora

3 days ago

Yeah, we can't risk any unauthorized emails causing issues.

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Mabel

19 days ago

Agreed, D seems like the safest choice to maintain security.

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Eloisa

2 months ago

I think D is the correct option. We need to make sure only authorized emails get through.

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Carey

2 months ago

Option A sounds tempting, but I think D is the right choice here. Don't want to risk creating a new case or incident without proper identification.

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Rolland

2 months ago

I'm pretty sure the correct answer is D. Rejecting the email and sending an auto-reply is the safest way to handle an email with no watermark or reference number.

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