ServiceNow Exam CIS-ITSM Topic 3 Question 71 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 71
Topic #: 3

[All CIS-ITSM Questions]

A Portfolio Manager is primarily concerned with the performance of what hierarchy?

APortfolio Owner, Service Owner, Catalog Manager

BRequested Item, Catalog Task, Task SLA

CService Catalog, Catalog Item, Requested Item

DService Portfolio, Service, Service Offering

Show Suggested Answer

Suggested Answer: D

The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason

of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of

Resolved and will set the Resolution code and Resolution notes.

Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to

update the incidents.

by Paris at Jul 03, 2023, 04:26 PM

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Eden

12 days ago

I'm not sure, but I think it's important for a Portfolio Manager to focus on the hierarchy of Service Portfolio, Service, and Service Offering.

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King

13 days ago

I agree with Vicente, a Portfolio Manager is mainly concerned with the performance of the Service Portfolio, Service, and Service Offering.

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Vicente

14 days ago

I think the answer is D) Service Portfolio, Service, Service Offering.

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Annita

18 days ago

I'm not sure, but I think it's important for a Portfolio Manager to focus on the higher level hierarchy to ensure strategic alignment.

upvoted 0 times

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Sabra

21 days ago

I agree with Enola, because a Portfolio Manager is concerned with managing the overall portfolio of services and offerings.

upvoted 0 times

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Enola

23 days ago

I think the answer is D) Service Portfolio, Service, Service Offering.

upvoted 0 times

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