Obviously, the timeframe is defined in the SLA trigger conditions (D). What is this, amateur hour? *chuckles* Gotta stay on your toes in these exams, folks.
I don't know, man. I was hoping it would be in the SLA definition record (A) so I could just set it and forget it. But I guess D is the right answer. *sigh*
D all the way! That's where they would put the SLA breach warning timeframe, it just makes sense. Unless, of course, the exam writers are trying to trick us...
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