ServiceNow Exam CIS-ITSM Topic 1 Question 92 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 92
Topic #: 1

Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

AIt is designed to follow the ITIL4 standard

BThere is a scheduled job that automatically moves Resolved problems to Closed after 7 days

CIt is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record

DThere is no Closed state. Problem records are moved to Completed

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Suggested Answer: E

by Alex at Jul 10, 2024, 09:28 PM

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10 days ago

But isn't it also because there is a scheduled job that automatically moves Resolved problems to Closed after 7 days?

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17 days ago

I agree with Ailene. It's important to ensure the underlying issues are truly resolved before closing a problem record.

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24 days ago

I think the reason why Problem records don't automatically move from Resolved to Closed is because it is good practice to monitor fixes implemented.

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