ServiceNow Exam CIS-ITSM Topic 1 Question 92 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 92
Topic #: 1

Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

AIt is designed to follow the ITIL4 standard

BThere is a scheduled job that automatically moves Resolved problems to Closed after 7 days

CIt is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record

DThere is no Closed state. Problem records are moved to Completed

Show Suggested Answer

Suggested Answer: E

by Alex at Jul 10, 2024, 09:28 PM

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Avery

1 months ago

Ha! I was totally lost on this one. Glad the correct answer is C, makes sense to double-check before closing the problem.

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Virgina

16 days ago

A) It is designed to follow the ITIL4 standard

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Mireya

1 months ago

This is a tricky one. I was torn between A and C, but C makes more sense. We need to validate the fix before closing the problem.

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Sanda

1 months ago

Ah, I was going with option B, but I guess that's not the case. Monitoring the fixes is a good practice to make sure the problem is really closed.

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Dean

1 months ago

I think option C is the correct answer. It's important to monitor the fix implementation to ensure the underlying issue is truly resolved before closing the problem record.

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Alline

9 days ago

Option A makes sense, following ITIL4 standards ensures consistency in handling problem records.

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Chauncey

15 days ago

I think option B is more efficient, with the scheduled job automatically moving records after 7 days.

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Arlyne

17 days ago

I agree, monitoring the fix is crucial to prevent recurring issues.

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Dominga

2 months ago

But isn't it also because there is a scheduled job that automatically moves Resolved problems to Closed after 7 days?

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Glendora

2 months ago

I agree with Ailene. It's important to ensure the underlying issues are truly resolved before closing a problem record.

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Ailene

3 months ago

I think the reason why Problem records don't automatically move from Resolved to Closed is because it is good practice to monitor fixes implemented.

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