ServiceNow Exam CIS-HAM Topic 11 Question 21 Discussion

Actual exam question for ServiceNow's CIS-HAM exam

Question #: 21
Topic #: 11

Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

AThe hardware model content has not yet been downloaded from the Content Service

BNormalization could not match any of the three key fields in the hardware model form with a rule in the Content Service

CYour hardware model form contains a good model number, but a badly formatted model name

DYou have opted out of the ServiceNow Content Service

EA normalization rule for the hardware model does not exist in the Content Service

Show Suggested Answer

Suggested Answer: D

by Olive at Aug 04, 2023, 01:50 PM

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Johanna

5 days ago

A, B, and E - got it! Although I have to say, whoever wrote this question must have a really interesting sense of humor. 'Match Not Found' - sounds like a dating app gone wrong.

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Nancey

7 days ago

Hmm, this is a tough one. I'm guessing C is also a valid answer - if the model name is badly formatted, that could definitely cause issues with the match.

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Melina

13 days ago

I'm not sure about D though. I don't think opting out of the Content Service would cause a match not found.

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Okay, this is tricky. I'm pretty sure the correct answers are A, B, and E. The hardware model content needs to be downloaded, the normalization couldn't match the fields, and there's no rule in the Content Service.

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Lea

20 days ago

I agree with Tess. Those reasons make sense to me.

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Tess

21 days ago

I think the potential causes could be A, B, and E.

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ServiceNow Exam CIS-HAM Topic 11 Question 21 Discussion

Contribute your Thoughts:

Johanna

Nancey

Melina

Dallas

Lea

Tess