SDI Exam SD0-401 Topic 3 Question 96 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 96
Topic #: 3

[All SD0-401 Questions]

What is the best reason for providing status updates to your customers?

AProviding status updates demonstrates sympathy for the customer.

BProviding status updates ensures that you control the call.

CProviding status updates is required by the SLA.

DProviding status updates reduces the number of inbound calls.

Show Suggested Answer

Suggested Answer: A

by Elbert at Sep 12, 2024, 12:51 PM

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Sue

2 months ago

Reducing inbound calls might be a nice side benefit, but the real reason is to keep customers informed. Anything less is just lazy.

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Colette

18 days ago

Reducing inbound calls might be a nice side benefit, but the real reason is to keep customers informed. Anything less is just lazy.

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Rueben

19 days ago

C) Providing status updates is required by the SLA.

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Micaela

1 months ago

A) Providing status updates demonstrates sympathy for the customer.

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Phil

2 months ago

Haha, I bet the 'sympathy' option was put there just to see if anyone would fall for it. Gotta love these tricky exam questions!

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Joye

2 months ago

Status updates are crucial for customer satisfaction. It shows you care about their experience, not just controlling the call.

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Willow

1 months ago

D) Providing status updates reduces the number of inbound calls.

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Precious

2 months ago

A) Providing status updates demonstrates sympathy for the customer.

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Paulina

2 months ago

Providing status updates to customers helps build trust and transparency. It's the right thing to do, not just a requirement.

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Jade

2 months ago

I think D) Providing status updates reduces the number of inbound calls is also important. It can prevent customers from calling in to check on their issue.

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Kaitlyn

3 months ago

I agree with Derrick. Customers appreciate knowing what's going on with their issue.

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Derrick

3 months ago

I think the best reason is A) Providing status updates demonstrates sympathy for the customer.

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