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SDI
SD0-401: Service Desk Foundation Qualification

SDI SD0-401 Exam

Name: SDI SD0-401 Exam
Brand: Pass4Success
SKU: SD0-401
Price: 69.00 USD
Availability: InStock
Rating: 4.9 (165 reviews)

Exam Name: Service Desk Foundation Qualification

Exam Code: SD0-401 SDI

Related Certification(s): SDI Service Desk Certification SDC Certification

Certification Provider: SDI

Actual Exam Duration: 90 Minutes

Number of SD0-401 practice questions in our database: 118 (updated: May. 10, 2024)

Expected SD0-401 Exam Topics, as suggested by SDI :

Topic 1: Processes and Procedures for the customer support Specialist
Topic 2: Role and Responsibilties
Topic 3: Introduction to Effecive process Management in the Support Environment

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Free SDI SD0-401 Exam Actual Questions

Note: Premium Questions for SD0-401 were last updated On May. 10, 2024 (see below)

Question #1

Which action best illustrates excellent customer service?

AActively listen to customers when they talk to you.

BFeel sorry for your customers if they are troubled.

CLet customers know your personal accomplishments.

DListen to colleagues when customers talk to you.

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Correct Answer: A

Question #2

What statement best describes the purpose of Incident management?

AThe purpose of Incident management is to ensure that all calls are logged.

BThe purpose of Incident management is to manage the customer expectation.

CThe purpose of Incident management is to manage the service level agreement.

DThe purpose of Incident management is to restore normal service as quickly as possible.

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Correct Answer: D

Question #3

What is one of the differences between open and closed questions?

AClosed questions are used to receive short responses, and open questions to encourage conversation.

BClosed questions seek elaboration, and open questions seek confirmation.

COpen questions are scripted, and closed questions are made up on the spot.

DThere is no difference between open and closed questions.

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Correct Answer: A

Question #4

What is the benefit of good teamwork to an organization?

ABetter employees with more skills.

BEnhanced career opportunities across the organization.

CImproved overall quality of service provided.

DIncreased capability for technical support and delivery.

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Correct Answer: C

Question #5

What is one of the differences between open and closed questions?

AClosed questions are used to receive short responses, and open questions to encourage conversation.

BClosed questions seek elaboration, and open questions seek confirmation.

COpen questions are scripted, and closed questions are made up on the spot.

DThere is no difference between open and closed questions.

Reveal Solution Hide Solution

Correct Answer: A

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