SDI Exam SD0-401 Topic 3 Question 69 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 69
Topic #: 3

[All SD0-401 Questions]

Why is it important for you to manage calls?

AManaging calls improves Service Desk credibility.

BManaging calls increases utilisation of the knowledge base.

CManaging calls minimises use of technical terminology.

DManaging calls increases the cost per call.

Show Suggested Answer

Suggested Answer: C

by Malcolm at Apr 26, 2023, 04:35 AM

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Sheldon

1 months ago

Managing calls is like a dance - you gotta lead, follow, and avoid stepping on any toes. Option A is the winner here.

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Malinda

6 days ago

A) Definitely, it's all about providing top-notch service to the customers.

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Shawnda

17 days ago

B) I agree, managing calls efficiently can really boost the reputation of the Service Desk.

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Doretha

21 days ago

A) Managing calls improves Service Desk credibility.

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Valda

1 months ago

Increasing the cost per call? That's a strange choice. I think the exam writer was having a bit of a laugh with that one.

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Alisha

3 days ago

C) Managing calls minimises use of technical terminology.

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Jaime

4 days ago

B) Managing calls increases utilisation of the knowledge base.

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Junita

19 days ago

A) Managing calls improves Service Desk credibility.

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Ula

2 months ago

Minimizing technical jargon is important, but that's not the primary reason for managing calls. Option C is not the right answer.

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Elena

16 days ago

Minimizing technical jargon is important, but that's not the primary reason for managing calls. Option C is not the right answer.

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Ronnie

1 months ago

B) Managing calls increases utilisation of the knowledge base.

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Eun

1 months ago

A) Managing calls improves Service Desk credibility.

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Benedict

2 months ago

Option B makes the most sense to me. Improving knowledge base utilization is key for efficient call management.

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Tequila

2 months ago

B) Improving knowledge base utilization is key for efficient call management.

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Yuki

2 months ago

A) Managing calls improves Service Desk credibility.

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Lavonda

2 months ago

I think managing calls also helps in identifying common issues and improving our knowledge base.

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Shelba

2 months ago

Managing calls is crucial for improving Service Desk credibility. Option A is the correct answer.

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Lachelle

3 months ago

I agree with Pa, managing calls effectively can help build trust with our customers.

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Pa

3 months ago

A) Managing calls improves Service Desk credibility.

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