SDI Exam SD0-401 Topic 2 Question 82 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 82
Topic #: 2

[All SD0-401 Questions]

What is a best practice for assigning a priority level for an Incident?

AAssign a priority level based on how much the customer complains.

BAssign a priority level based on how well you know the caller.

CAssign a priority level based on the business impact of the Incident.

DAssign a priority level based on the number of PCs in the department.

Show Suggested Answer

Suggested Answer: D

by Geoffrey at Mar 08, 2024, 12:00 PM

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Lashonda

14 days ago

Option C is definitely the correct answer. The priority level should be based on the business impact, not personal factors like the customer's complaints or how well you know the caller.

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Lindsey

22 days ago

I disagree. I think we should assign priority based on how much the customer complains. Customer satisfaction is important too.

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Keneth

24 days ago

I agree with Paris. Assigning priority based on business impact ensures that critical issues are addressed first.

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Paris

25 days ago

I think the best practice is to assign a priority level based on the business impact of the Incident.

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