SDI Exam SD0-401 Topic 1 Question 80 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 80
Topic #: 1

[All SD0-401 Questions]

What is a best practice when closing an Incident?

AChat with the customer to build a rapport.

BOffer to mail the customer a user manual.

CSend the customer written confirmation of the Incident closure.

DTell the customer to call again to ask additional questions.

Show Suggested Answer

Suggested Answer: C

by Margart at Jan 26, 2024, 07:14 AM

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Claudio

8 days ago

I'd go with option B. Offering to mail the customer a user manual could be really helpful, especially if the incident was related to some product or service they're using.

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21 days ago

I think the best practice is to send the customer written confirmation of the Incident closure.

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