SDI Exam SD0-101 Topic 3 Question 89 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 89
Topic #: 3

[All SD0-101 Questions]

What is a typical Service Desk situation that would result in frustrated users and low levels of

customer satisfaction?

AUsers experience faster than expected responses to their support calls

BUsers experience longer waits than expected before their support calls are answered

CUsers experience the routing of calls direct to specialists

DA recent implementation of new HR policies concerning complaints

Show Suggested Answer

Suggested Answer: B

by Rusty at May 28, 2024, 09:48 PM

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Lera

10 months ago

D) New HR policies on complaints? That's just asking for trouble. People hate bureaucracy when they're already upset.

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Roselle

10 months ago

C) Routing calls directly to specialists? Sounds like a recipe for confusion and frustration. Users just want their issues resolved, not a game of 'pass the parcel'.

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Elizabeth

10 months ago

C) Users experience the routing of calls direct to specialists

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Claribel

10 months ago

A) Users experience longer waits than expected before their support calls are answered

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Clement

11 months ago

B) Longer wait times? That's a surefire way to annoy users. I've been on hold for hours before and it's the worst.

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Thomasena

10 months ago

User1

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Anglea

10 months ago

User2

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Audra

11 months ago

C) Users experience the routing of calls direct to specialists

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Chantell

11 months ago

B) I agree, waiting on hold for a long time is frustrating

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Tonja

11 months ago

A) Users experience longer waits than expected before their support calls are answered

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Justine

11 months ago

I agree, waiting too long for support can definitely lead to frustrated users and low customer satisfaction.

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Bulah

11 months ago

B) Users experience longer waits than expected before their support calls are answered

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