SDI Exam SD0-101 Topic 3 Question 89 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 89
Topic #: 3

[All SD0-101 Questions]

What is a typical Service Desk situation that would result in frustrated users and low levels of

customer satisfaction?

AUsers experience faster than expected responses to their support calls

BUsers experience longer waits than expected before their support calls are answered

CUsers experience the routing of calls direct to specialists

DA recent implementation of new HR policies concerning complaints

Show Suggested Answer

Suggested Answer: B

by Rusty at May 28, 2024, 09:48 PM

Limited Time Offer

25%

Off

Get Premium SD0-101 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Lera

1 years ago

D) New HR policies on complaints? That's just asking for trouble. People hate bureaucracy when they're already upset.

upvoted 0 times

...

Roselle

1 years ago

C) Routing calls directly to specialists? Sounds like a recipe for confusion and frustration. Users just want their issues resolved, not a game of 'pass the parcel'.

upvoted 0 times

Elizabeth

12 months ago

C) Users experience the routing of calls direct to specialists

upvoted 0 times

...

Claribel

12 months ago

A) Users experience longer waits than expected before their support calls are answered

upvoted 0 times

...

Clement

1 years ago

B) Longer wait times? That's a surefire way to annoy users. I've been on hold for hours before and it's the worst.

upvoted 0 times

Thomasena

12 months ago

User1

upvoted 0 times

...

Anglea

12 months ago

User2

upvoted 0 times

...

Audra

1 years ago

C) Users experience the routing of calls direct to specialists

upvoted 0 times

...

Chantell

1 years ago

B) I agree, waiting on hold for a long time is frustrating

upvoted 0 times

...

Tonja

1 years ago

A) Users experience longer waits than expected before their support calls are answered

upvoted 0 times

...

Justine

1 years ago

I agree, waiting too long for support can definitely lead to frustrated users and low customer satisfaction.

upvoted 0 times

...

Bulah

1 years ago

B) Users experience longer waits than expected before their support calls are answered

upvoted 0 times

...