Name: SDI SD0-101 Exam
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SKU: SD0-101
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Free SDI SD0-101 Exam Actual Questions

Note: Premium Questions for SD0-101 were last updated On May. 01, 2024 (see below)

Question #1

Which of these options best describes examples of self-service technology?

AFAQs, external knowledge packs, and IVR-based systems

BTraining courses, procedures and an on-line Service Knowledge Management System

CWeb-based self-help systems, Incident data and FAQs

DForms, procedures, help systems and on-line tutorials

Reveal Solution

Correct Answer: D

Question #2

Which would be a common use of self-healing technology?

AAutomated dial-up

BAnti-virus software

CPassword locking

DAutonomous agent

Reveal Solution

Correct Answer: B

Question #3

Your organisation is actively promoting the use of self-service technology. What is a

disadvantage of this support option?

AUsers and SDAs feel that the service now offered has become impersonal

BSDAs and users feel that the service now offered is haphazard

CThe delivery of service now offered uses state-of-the-art technology

DThe service now offered is too simplistic

Reveal Solution

Correct Answer: A

Question #4

Which statement best describes methods by which customer satisfaction surveys are distributed?

ABy informal chats, during appraisals and at the annual company meeting

BAt management meetings, teambuilding events and team meetings

CBy email, by telephone and at face-to-face interviews

DAt department meetings, by anonymous mail-drops and by courier

Reveal Solution

Correct Answer: C

Question #5

Your organisation is actively promoting the use of self-service technology. What is a

disadvantage of this support option?

AUsers and SDAs feel that the service now offered has become impersonal

BSDAs and users feel that the service now offered is haphazard

CThe delivery of service now offered uses state-of-the-art technology

DThe service now offered is too simplistic

Reveal Solution

Correct Answer: A

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