SDI Exam SD0-101 Topic 3 Question 66 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 66
Topic #: 3

[All SD0-101 Questions]

Matching the users communication style is important because

AIt increases comprehension, understanding and customer satisfaction levels

BIt increases comprehension, understanding and reduces call volumes

CIt increases comprehension, understanding and reduces call duration

DIt increases comprehension, understanding and first contact resolution

Show Suggested Answer

Suggested Answer: D

by Cheryl at Feb 26, 2023, 06:20 AM

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Steffanie

1 months ago

I'm just going to go with the one that rhymes the best. How about C? It's got a nice ring to it, don't you think?

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Laurene

10 days ago

B) It increases comprehension, understanding and reduces call volumes

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Lauran

17 days ago

A) It increases comprehension, understanding and customer satisfaction levels

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Lynelle

1 months ago

I'm feeling a bit mischievous today, so I'm going to choose B. Reducing call volumes? That's music to my ears! Less time on the phone, more time for cat videos.

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Precious

3 days ago

User 1: I chose D. First contact resolution is key for me.

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Carissa

7 days ago

Diane: Exactly, it's a win-win situation.

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Diane

14 days ago

User 2: Definitely! Plus, it's more efficient for everyone.

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Charisse

22 days ago

User 1: I agree, less time on the phone means more time for fun!

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Nelida

2 months ago

Hmm, I'd say D is the way to go. First contact resolution is the ultimate goal, and matching the user's communication style is a surefire way to get there.

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Crista

22 days ago

I see your point, but I still think D is the most effective in the long run.

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Maile

1 months ago

I think A could also work well. Customer satisfaction is important too.

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Myra

1 months ago

I agree, D is definitely the best option. First contact resolution is key.

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Lashawna

2 months ago

I believe it also leads to faster first contact resolution, so D is the best option.

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Arletta

2 months ago

I'll go with C. Reducing call duration is crucial for efficiency, and matching the user's style can help achieve that.

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Donte

1 months ago

C) It increases comprehension, understanding and reduces call duration

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Jutta

1 months ago

A) It increases comprehension, understanding and customer satisfaction levels

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Anika

2 months ago

A seems like the obvious choice here. Matching the user's communication style is crucial for building rapport and ensuring they understand the information you're providing.

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Hassie

2 months ago

I agree with Dottie, it also helps in reducing call volumes.

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Dottie

2 months ago

I think matching communication style is important because it increases comprehension and customer satisfaction.

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