SDI Exam SD0-101 Topic 3 Question 66 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 66
Topic #: 3

[All SD0-101 Questions]

Matching the users communication style is important because

AIt increases comprehension, understanding and customer satisfaction levels

BIt increases comprehension, understanding and reduces call volumes

CIt increases comprehension, understanding and reduces call duration

DIt increases comprehension, understanding and first contact resolution

Show Suggested Answer

Suggested Answer: D

by Cheryl at Feb 26, 2023, 06:20 AM

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Nelida

1 hours ago

Hmm, I'd say D is the way to go. First contact resolution is the ultimate goal, and matching the user's communication style is a surefire way to get there.

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Lashawna

8 days ago

I believe it also leads to faster first contact resolution, so D is the best option.

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Arletta

9 days ago

I'll go with C. Reducing call duration is crucial for efficiency, and matching the user's style can help achieve that.

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Anika

11 days ago

A seems like the obvious choice here. Matching the user's communication style is crucial for building rapport and ensuring they understand the information you're providing.

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Hassie

17 days ago

I agree with Dottie, it also helps in reducing call volumes.

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Dottie

18 days ago

I think matching communication style is important because it increases comprehension and customer satisfaction.

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