SDI Exam SD0-101 Topic 3 Question 109 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 109
Topic #: 3

[All SD0-101 Questions]

If you demonstrate confidence in your work as an SDA, what will be the benefit?

AYou will not need to refer to procedures

BOther SDAs will always defer to you

CYou will be able to control your calls effectively

DYour manager will agree with your decisions

Show Suggested Answer

Suggested Answer: B

by Denae at Mar 23, 2025, 09:33 AM

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Lonny

2 months ago

As an SDA, I need to be confident in my work, but not to the point of being a control freak. Option C sounds like the best balance - being able to handle calls effectively while still respecting the process.

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Bettina

10 days ago

It's important to find that balance between confidence and following procedures as an SDA.

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Paris

27 days ago

Yes, option C seems like the best choice for balancing confidence and following procedures.

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Christiane

1 months ago

I agree, being confident in your work is important as an SDA.

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Louvenia

2 months ago

Hah, option A is a joke, right? If I don't refer to procedures, I'll be in big trouble! Confidence is important, but it's not a substitute for following the proper protocols.

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Adell

1 months ago

User 3: I agree, following procedures is crucial. Option A might not be the best idea after all.

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Vivan

1 months ago

User 2: I think option C is the best choice. Being able to control your calls effectively shows confidence and competence.

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Shannon

2 months ago

User 1: Confidence is definitely important, but I agree, not referring to procedures is risky.

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Rickie

2 months ago

Option D is definitely not the right answer. My manager's agreement shouldn't be the goal - I should focus on providing the best service to the customer, regardless of what my manager thinks.

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Laine

2 months ago

Honestly, I'm not sure about the correct answer here. While option B sounds tempting, I know that other SDAs shouldn't just defer to me. I'll have to think this through carefully.

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Tracie

2 months ago

I think option C is the best answer. Being confident in my work as an SDA will allow me to manage my calls effectively and make decisions that are in the best interest of the customer.

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