SDI Exam SD0-101 Topic 2 Question 73 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 73
Topic #: 2

[All SD0-101 Questions]

To improve your telephone communications skills, which of these skills should you concentrate

on developing?

AYour ability to read personality types

BYour facial gestures when talking

CYour listening capability

DYour technical comprehension

Show Suggested Answer

Suggested Answer: C

by Kenneth at Aug 04, 2023, 09:09 PM

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Vannessa

30 days ago

I heard the perfect phone voice is a combination of Morgan Freeman, Barry White, and a robot. Anyone got that on speed dial?

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Kasandra

13 days ago

A) Your ability to read personality types

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Myra

14 days ago

C) Your listening capability

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Chanel

1 months ago

B) Facial gestures? What, are we supposed to mime our way through the call? I'll stick to using my words, thanks.

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Reynalda

1 months ago

D) Technical comprehension? I'd rather have a toaster handle my calls than someone who can't even use the phone properly.

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Maryrose

4 days ago

D) Your technical comprehension

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Anjelica

19 days ago

C) Your listening capability

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Sherell

21 days ago

A) Your ability to read personality types

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Terry

1 months ago

A) Reading personality types? On the phone? Isn't that a bit like trying to read tea leaves through a tin can?

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Earleen

14 days ago

C) Yes, listening carefully can help you understand the caller's needs and respond appropriately.

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Malcom

18 days ago

A) It's true, being able to read personality types can help you tailor your communication style.

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Kris

19 days ago

C) Your listening capability is crucial for effective telephone communication.

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Venita

2 months ago

C) Your listening capability is the key to effective telephone communication. You can't see the person's facial expressions, so you need to really focus on what they're saying.

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Herman

1 months ago

C) Your listening capability is crucial for effective telephone communication.

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Davida

2 months ago

A) Your ability to read personality types

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Thaddeus

3 months ago

I believe reading personality types is also important to tailor our communication.

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Fallon

3 months ago

I agree with Beckie. Listening is key in telephone communications.

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Beckie

3 months ago

I think we should concentrate on improving our listening capability.

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