SDI Exam SD0-101 Topic 2 Question 71 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 71
Topic #: 2

[All SD0-101 Questions]

Which option defines a skill required for effective problem solving?

AUnderstanding the customer as a human being

BKnowing when to take responsibility

CActing on intuition or impulse

DIdentifying known errors for the Service Knowledge Management System

Show Suggested Answer

Suggested Answer: C

by Alease at Jul 07, 2023, 12:17 PM

Limited Time Offer

25%

Off

Get Premium SD0-101 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Dwight

7 days ago

I believe option A) Understanding the customer as a human being is also crucial for effective problem solving. Empathy can help in finding the root cause of the issue.

upvoted 0 times

...

Luther

8 days ago

I agree with Denise. Taking responsibility shows leadership and accountability.

upvoted 0 times

...

Denise

11 days ago

I think option B) Knowing when to take responsibility is important for effective problem solving.

upvoted 0 times

...

Hyun

15 days ago

I believe option A) Understanding the customer as a human being is also crucial for effective problem solving. Empathy can lead to better understanding of the issue.

upvoted 0 times

...

Paulina

18 days ago

I agree with Jade. Taking responsibility shows accountability and helps in finding solutions.

upvoted 0 times

...

Jade

23 days ago

I think option B) Knowing when to take responsibility is important for effective problem solving.

upvoted 0 times

...