SDI Exam SD0-101 Topic 2 Question 65 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 65
Topic #: 2

[All SD0-101 Questions]

You receive a call from an important user whose language is very difficult to understand and the

situation is becoming frustrating and awkward. What do you do?

AKeep trying to work with them to understand their issue

BTry and use some simple humour to lighten the situation and build rapport

CDrop the call and ask a manager to call back

DKeep the user on the line and escalate the call

Show Suggested Answer

Suggested Answer: B

by Brandon at Feb 04, 2023, 07:31 PM

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Kenda

5 days ago

I'd go with option A. It's important to be patient and work with the user, even if it's frustrating. You never know, a breakthrough might happen if you stick with it.

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Toshia

14 days ago

C) Drop the call and ask a manager to call back

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Fannie

16 days ago

B) Try and use some simple humour to lighten the situation and build rapport

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Phung

19 days ago

A) Keep trying to work with them to understand their issue

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