SDI Exam SD0-101 Topic 2 Question 108 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 108
Topic #: 2

[All SD0-101 Questions]

Which emotional response from a user would be considered unacceptable and would require

escalation?

AAggression

BImpatience

CCynicism

DDefensiveness

Show Suggested Answer

Suggested Answer: B

by Carline at Mar 06, 2025, 10:08 PM

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Georgiann

1 months ago

Wait, so I can't even be a little bit sarcastic? That's just cruel. How else am I supposed to cope with all the impatient, defensive, and downright aggressive users I have to deal with on a daily basis?

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Dulce

3 days ago

A) Aggression

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Jannette

7 days ago

D) Defensiveness

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Jennifer

13 days ago

C) Cynicism

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Shawnta

16 days ago

B) Impatience

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Anglea

28 days ago

A) Aggression

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Annice

2 months ago

Aggression is the only correct answer here. I don't care how frustrated a user gets, they better not start throwing punches or I'll call security faster than they can say 'I want to speak to your manager'.

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Rashida

8 days ago

D) Defensiveness

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Vinnie

16 days ago

C) Cynicism

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Nelida

27 days ago

B) Impatience

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Stephaine

1 months ago

A) Aggression

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Stephen

2 months ago

Defensiveness, huh? I can see that being a problem, especially if the customer is convinced they're right and won't listen to reason. Good thing I've got my sarcasm shield ready to deflect any cynical remarks!

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Hobert

4 days ago

D) Defensiveness

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Derick

20 days ago

C) Cynicism

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Joaquin

1 months ago

B) Impatience

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Minna

2 months ago

A) Aggression

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Mabelle

2 months ago

Impatience? Come on, who doesn't get a little impatient sometimes? I'd say that's just part of the job. Gotta have a thick skin in this line of work, am I right?

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Elsa

28 days ago

D) Defensiveness

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Kate

29 days ago

C) Cynicism

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Anika

1 months ago

B) Impatience

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Zachary

1 months ago

A) Aggression

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Shay

2 months ago

Aggression is definitely the right answer here. That kind of behavior is a big no-no in customer service. I'd rather deal with a sarcastic cynic than an angry customer any day!

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