SDI Exam SD0-101 Topic 2 Question 108 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 108
Topic #: 2

[All SD0-101 Questions]

Which emotional response from a user would be considered unacceptable and would require

escalation?

AAggression

BImpatience

CCynicism

DDefensiveness

Show Suggested Answer

Suggested Answer: B

by Carline at Mar 06, 2025, 10:08 PM

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Stephen

3 days ago

Defensiveness, huh? I can see that being a problem, especially if the customer is convinced they're right and won't listen to reason. Good thing I've got my sarcasm shield ready to deflect any cynical remarks!

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Mabelle

11 days ago

Impatience? Come on, who doesn't get a little impatient sometimes? I'd say that's just part of the job. Gotta have a thick skin in this line of work, am I right?

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Shay

16 days ago

Aggression is definitely the right answer here. That kind of behavior is a big no-no in customer service. I'd rather deal with a sarcastic cynic than an angry customer any day!

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