SDI Exam SD0-101 Topic 2 Question 104 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 104
Topic #: 2

[All SD0-101 Questions]

During a recent training course on effective telephone skills you learnt about effective call

management. Which call management principle must you fulfil to ensure that all the calls you

receive are handled in a professional and effective manner?

AFocus on ending the call as rapidly as possible

BFocus on the callers accent and attempt to speak to him/her in the same way

CFocus on doing what is needed to provide a satisfactory resolution

DFocus on using silent time to catch up with your emails

Show Suggested Answer

Suggested Answer: A

by Trinidad at Dec 09, 2024, 09:01 AM

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10 days ago

I disagree, I think the answer is A, ending the call as rapidly as possible to handle more calls.

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16 days ago

I agree with Rodrigo, it's important to focus on resolving the issue for the caller.

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19 days ago

I think the answer is C, focusing on providing a satisfactory resolution.

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