SDI Exam SD0-101 Topic 2 Question 104 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 104
Topic #: 2

[All SD0-101 Questions]

During a recent training course on effective telephone skills you learnt about effective call

management. Which call management principle must you fulfil to ensure that all the calls you

receive are handled in a professional and effective manner?

AFocus on ending the call as rapidly as possible

BFocus on the callers accent and attempt to speak to him/her in the same way

CFocus on doing what is needed to provide a satisfactory resolution

DFocus on using silent time to catch up with your emails

Show Suggested Answer

Suggested Answer: A

by Trinidad at Dec 09, 2024, 09:01 AM

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Lashawna

1 months ago

Option A is a big no-no. Rushing to end the call is the opposite of effective call management. Gotta take the time to do it right.

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Gerry

3 days ago

Definitely, taking the time to provide a satisfactory resolution is key.

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Jani

20 days ago

I agree, rushing through calls is never a good idea.

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Wenona

1 months ago

B is just plain weird. Why would you try to mimic the caller's accent? That's a surefire way to come across as insincere.

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Kimberlie

1 months ago

Haha, option D is a classic case of multi-tasking gone wrong. Let's keep our focus on the caller, not our inbox!

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Elli

4 days ago

User 1: Option D is definitely not the way to go. We should focus on providing a satisfactory resolution.

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Eun

2 months ago

I agree, C is the way to go. Handling calls professionally means putting the customer's needs first, not your own agenda.

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Kati

19 days ago

Crissy: Definitely, it's important to prioritize the caller's satisfaction over anything else.

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Crissy

22 days ago

User 2: I agree, putting the customer's needs first is key to handling calls professionally.

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Celestina

1 months ago

User 1: I think C is the best option. We need to focus on providing a satisfactory resolution to the caller.

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Reed

2 months ago

Option C is clearly the correct answer. The key is to focus on providing a satisfactory resolution, not just ending the call quickly.

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Laurel

14 days ago

Yes, ending the call quickly should not be the main goal.

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Jesse

1 months ago

Definitely, it's important to make sure the caller's issue is resolved.

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Clay

1 months ago

I agree, focusing on providing a satisfactory resolution is key.

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Sunshine

2 months ago

I disagree, I think the answer is A, ending the call as rapidly as possible to handle more calls.

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Latia

2 months ago

I agree with Rodrigo, it's important to focus on resolving the issue for the caller.

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Rodrigo

3 months ago

I think the answer is C, focusing on providing a satisfactory resolution.

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