SDI Exam SD0-101 Topic 1 Question 77 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 77
Topic #: 1

[All SD0-101 Questions]

Informing or involving more senior levels of management to assist in an Escalation is a

definition of what?

AHierarchic Escalation

BFunctional Escalation

CMajor Incident Process

DService Level Management

Show Suggested Answer

Suggested Answer: C

by Jutta at Nov 24, 2023, 11:56 PM

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Keith

1 months ago

Haha, this question is a no-brainer. Hierarchical escalation is the way to go when you need to pull the boss card. It's like playing a wild card in UNO, but for IT problems!

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Kanisha

1 months ago

Wow, this question is a piece of cake! Clearly, the answer is A. Escalating to the higher-ups is like calling in the cavalry to save the day. It's a management thing, you know?

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Hubert

1 months ago

I was leaning towards option C, the Major Incident Process, but I guess that's more for critical service disruptions. Hierarchical escalation makes sense here.

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Lavonna

3 days ago

B) Functional Escalation

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Hillary

16 days ago

A) Hierarchic Escalation

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Essie

2 months ago

I agree with Emiko. Hierarchical escalation is the way to go when you need some big guns to help resolve a problem.

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3 months ago

I think it's B) Functional Escalation.

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