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SDI Exam SD0-101 Topic 1 Question 111 Discussion
Actual exam question for
SDI's
SD0-101 exam
Question #: 111
Topic #: 1
[All SD0-101 Questions]
Topic #: 1
In order to measure its efficiency, a Service Desk routinely measures First
Contact Resolution performance; what else might this data be used for?
Suggested Answer:
B
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