SDI Exam SD0-101 Topic 1 Question 106 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 106
Topic #: 1

[All SD0-101 Questions]

You receive a call from a user who feels they have been let down by the IT department and

although they are not yet angry, they clearly feel disappointed. What should you do to rectify this

situation?

AProvide an reason for everything that has happened

BExplain that it was the infrastructure teams error that you will correct

CEnsure the user knows you are going to sort it out for them

DEscalate the call to your manager immediately

Show Suggested Answer

Suggested Answer: A

by Aretha at Jan 23, 2025, 09:32 PM

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6 days ago

Option C is the way to go. Reassuring the user that you'll take care of it is the best approach to defuse the situation.

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10 days ago

I don't think that's necessary at this point. Let's try to resolve the issue ourselves first and then escalate if needed.

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13 days ago

I believe so. It's important to be transparent and provide the user with a clear explanation to address their disappointment.

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14 days ago

Yes, that sounds like a good idea. It's important to take responsibility and assure the user that we will correct it.

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