SDI Exam SD0-101 Topic 1 Question 106 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 106
Topic #: 1

[All SD0-101 Questions]

You receive a call from a user who feels they have been let down by the IT department and

although they are not yet angry, they clearly feel disappointed. What should you do to rectify this

situation?

AProvide an reason for everything that has happened

BExplain that it was the infrastructure teams error that you will correct

CEnsure the user knows you are going to sort it out for them

DEscalate the call to your manager immediately

Show Suggested Answer

Suggested Answer: A

by Aretha at Jan 23, 2025, 09:32 PM

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An

1 months ago

Providing a reason for everything? That's like trying to explain a magic trick - just make it disappear and the user will be happy. Option C is the clear winner.

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Lavelle

7 days ago

Rest assured, I will handle this issue for you.

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Samira

10 days ago

Thank you for bringing this to my attention, I will take care of it.

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Leatha

13 days ago

User 2: Thank you, I appreciate that.

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Mona

18 days ago

I understand your frustration, I will make sure to sort it out for you.

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Bernadine

21 days ago

User 1: I understand you're disappointed, but I will sort this out for you.

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Nan

2 months ago

Haha, escalating to the manager? That's like throwing a grenade to put out a fire. Option C is the mature, customer-centric solution.

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Malcolm

14 days ago

Kiera: Thank you, I appreciate you sorting it out for me.

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Kiera

1 months ago

User 2: It was the infrastructure team's error, but I will correct it for you.

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Lettie

1 months ago

User 1: I'm sorry you feel let down by the IT department.

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Jolanda

2 months ago

I'd avoid blaming others, like the infrastructure team. Take ownership and focus on resolving the issue, as option C suggests.

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Terina

16 days ago

Lina: I will make sure to sort it out for you. Let's get this fixed.

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Lina

22 days ago

User 2: Thank you for acknowledging that. I just want the issue resolved.

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Tomoko

1 months ago

User 1: I'm sorry to hear you feel let down by the IT department.

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Wilford

2 months ago

Option C is the way to go. Reassuring the user that you'll take care of it is the best approach to defuse the situation.

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Mollie

10 days ago

Krystina: I appreciate that. Thank you for taking care of it.

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Krystina

12 days ago

Kimberely: Don't worry, I will make sure to sort it out for you.

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Kimberely

1 months ago

User 2: Thank you for acknowledging that. I just want this sorted out.

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Dana

2 months ago

User 1: I'm sorry to hear you feel let down by the IT department.

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Dorinda

2 months ago

I don't think that's necessary at this point. Let's try to resolve the issue ourselves first and then escalate if needed.

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Maricela

2 months ago

I believe so. It's important to be transparent and provide the user with a clear explanation to address their disappointment.

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Aliza

2 months ago

Yes, that sounds like a good idea. It's important to take responsibility and assure the user that we will correct it.

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