SDI Exam SD0-101 Topic 1 Question 102 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 102
Topic #: 1

[All SD0-101 Questions]

You receive a call from a user asking for assistance with a piece of software which is not listed

in the Service Desk manual as a supported technology. What is the best approach you should

take in this situation?

AExplain that it is not recognised as a supported piece of software and provide an alternative
support option

BSuggest they uninstall it before anyone else realises they have it

CTell the user they should not be using that software and that you need to advise the IT
manager

DRefer them immediately to the SLA which defines what products are supported

Show Suggested Answer

Suggested Answer: B

by Lemuel at Oct 21, 2024, 05:21 PM

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Jennie

1 months ago

I'd say A, but with a little extra flair. 'Well, my friend, it seems you've stumbled upon a bit of a conundrum. But fear not, I've got just the solution for you!'

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Gretchen

1 months ago

D is the way to go. Point them straight to the SLA and let them figure it out. Not our problem if they're using unapproved software.

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Lizette

4 days ago

If it's not supported, they shouldn't be using it in the first place.

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Tenesha

8 days ago

Exactly, it's important to follow the guidelines set in the SLA.

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Virgie

19 days ago

D is the way to go. Point them straight to the SLA and let them figure it out.

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Yuette

1 months ago

Option B? Are you kidding me? That's just asking for trouble. Let's not make things worse by suggesting the user uninstall something without proper guidance.

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