SDI Exam SD0-101 Topic 1 Question 102 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 102
Topic #: 1

[All SD0-101 Questions]

You receive a call from a user asking for assistance with a piece of software which is not listed

in the Service Desk manual as a supported technology. What is the best approach you should

take in this situation?

AExplain that it is not recognised as a supported piece of software and provide an alternative
support option

BSuggest they uninstall it before anyone else realises they have it

CTell the user they should not be using that software and that you need to advise the IT
manager

DRefer them immediately to the SLA which defines what products are supported

Show Suggested Answer

Suggested Answer: B

by Lemuel at Oct 21, 2024, 05:21 PM

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21 days ago

That's a good point. We should try to help them in the meantime while also following the guidelines.

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22 days ago

But what if they need help right now? Maybe we can provide an alternative support option.

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25 days ago

I think we should refer them to the SLA to see if it's supported.

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