SDI Exam SD0-101 Topic 1 Question 101 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 101
Topic #: 1

[All SD0-101 Questions]

Which of these options will demonstrate your confidence in your ability to handle a support call?

AExplaining that you are new to the role

BPromptly escalating challenging calls to 2nd line

CSpeaking in a positive tone and style

DDeveloping good relationships with second-line support

Show Suggested Answer

Suggested Answer: D

by Omega at Sep 12, 2024, 07:55 PM

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Eileen

1 months ago

Speaking in a positive tone and style? Psh, I was born for that! Option C all the way, baby!

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Earleen

1 months ago

Being new to the role doesn't have to be a weakness. I can turn it into an opportunity to learn and grow. I'm going with option A.

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Antione

8 days ago

User 2: I think speaking positively is key.

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Lakeesha

21 days ago

User 1: I agree, being new can be a strength.

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Tesha

1 months ago

Developing good relationships with second-line support is important, but I feel that speaking in a positive tone is the best way to show I can handle the call.

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Merissa

1 months ago

Escalating challenging calls to second-line support seems like the most practical approach. I don't want to risk giving the wrong information.

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Carin

4 days ago

B) Promptly escalating challenging calls to 2nd line

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Cecilia

13 days ago

A) Explaining that you are new to the role

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Fernanda

1 months ago

I think option C is the way to go. Speaking in a positive tone and style is key to demonstrating confidence on a support call.

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France

21 days ago

Promptly escalating challenging calls to 2nd line can also show that you are confident in handling support calls.

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Latia

27 days ago

I think developing good relationships with second-line support is important too.

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Janna

1 months ago

I agree, speaking in a positive tone and style can really make a difference.

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Micah

2 months ago

I think developing good relationships with second-line support (option D) is also important. It shows you can handle challenging calls effectively.

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Carman

2 months ago

I agree with Nickolas. Option C is a good way to demonstrate confidence.

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Nickolas

3 months ago

I think option C is the best choice. Speaking positively shows confidence.

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