SAP Exam C_C4H56I_34 Topic 7 Question 30 Discussion

Actual exam question for SAP's C_C4H56I_34 exam

Question #: 30
Topic #: 7

[All C_C4H56I_34 Questions]

How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct

answers to this question.

AManually by performing a customer identification via Agent Desktop

BManually by navigating into the Customer Hub app from the menu

CAutomatically when an incoming phone call from a known customer is accepted

DAutomatically when there is an incoming phone call

Show Suggested Answer

Suggested Answer: A, C

by Eun at Jan 25, 2025, 10:58 AM

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Thad

8 days ago

I'm not sure about the answers, but I think it makes sense that end users can access Customer Hub screen by performing customer identification or navigating from the menu.

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Denae

9 days ago

I'm pretty sure B and D are the correct answers. Manually going to the app and automatically opening it for any incoming call seem like the most logical options.

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Myrtie

10 days ago

I agree with Edmond, because you can access Customer Hub screen by identifying the customer manually or navigating from the menu.

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Edmond

13 days ago

I think the correct answers are A and B.

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Kristal

15 days ago

Hmm, I think B and C are the correct answers. Navigating to the Customer Hub app and having it automatically open for known customers seem like the right ways to access it.

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Jamal

10 hours ago

I think it's B and D actually.

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Vicente

4 days ago

I agree, B and C are the correct answers.

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