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SAP C_C4H56I_34 Exam
Certification Provider: SAP
Exam Name: SAP Certified Application Associate - SAP Service Cloud Version 2
Duration: 180 Minutes
Number of questions in our database: 80
Exam Version: Apr. 21, 2024
C_C4H56I_34 Exam Official Topics:
- Topic 1: Configuration SLA, Categories and Case Routing/ Set up master data regarding Account, Contact, Product, Organization and employees
- Topic 2: Configuration Document Types, Party Role, Status Schema and Business Flows/ Set up the service objects Registered Products, Installed Base and Warranty
- Topic 3: Manage the creation of User and business roles including authorization/ Configuration the Agent Desktop for CTI and Interaction Center Processes
- Topic 4: Enable the system through Activation of Services/ Manage the Personalization, Extension fields, Validations and Determinations
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Free SAP C_C4H56I_34 Exam Actual Questions
The questions for C_C4H56I_34 were last updated On Apr. 21, 2024
Question #1
What can the categories in the service catalogue be used for? Note: There are 3 correct answers to this question.
Correct Answer:
A, C, E
Question #2
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.
Correct Answer:
B, D
Question #3
Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Correct Answer:
A, D
Question #4
Which configuration can you use to trigger a warning message based on custom logic?
Correct Answer:
C
Question #5
What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.
Correct Answer:
B, C
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