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SAP Exam C_C4H56I_34 Topic 6 Question 33 Discussion

Actual exam question for SAP's C_C4H56I_34 exam
Question #: 33
Topic #: 6
[All C_C4H56I_34 Questions]

What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2

correct answers to this question.

Show Suggested Answer Hide Answer
Suggested Answer: A, D

To integrate external systems into Agent Desktop, you need to have SAP Event Mesh and SAP Cloud Integration as prerequisites. SAP Event Mesh is a cloud-based event bus that enables applications to communicate with each other using events. SAP Cloud Integration is a cloud-based integration platform that allows you to connect your applications with other SAP and non-SAP cloud and on-premise applications. These components enable you to create mashups that integrate external system functions into Agent Desktop, such as creating service orders and service quotations in SAP S/4HANA or SAP S/4HANA Cloud Service Management.Reference=Integrate External SAP Systems into Agent Desktop with Mashups | SAP Help Portal,Introducing Agent Desktop in SAP Service Cloud Version 2 - openSAP Microlearning


by Domonique at Mar 24, 2025, 04:24 AM

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Billye
9 days ago
SAP Build Apps? Nah, that's just for building custom apps, not integrating external systems. This is all about the integration platforms, not the app development.
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Anglea
15 days ago
I'm going to guess A and D. Seems like you need the event mesh and the cloud integration to make this work. Anything else would just be overkill.
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Leontine
22 days ago
I believe SAP Build Apps is also a valid option for integrating external systems into Agent Desktop.
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Josephine
23 days ago
I'm not sure about SAP Cloud Integration, I think Machine learning could also be a prerequisite.
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Gabriele
24 days ago
I agree with Cruz, those two options make sense for integrating external systems.
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Sarah
24 days ago
B? Really? Machine learning? I don't think that's a prerequisite for this integration. It's all about the integration tools, not the AI stuff.
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Armanda
26 days ago
I'm pretty sure A and D are the right answers. You need SAP Event Mesh and SAP Cloud Integration to connect those external systems.
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Lewis
20 days ago
I think you're right, A and D are the correct answers.
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Cruz
27 days ago
I think the prerequisites are SAP Event Mesh and SAP Cloud Integration.
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Dwight
1 months ago
D is definitely one of the correct answers. The SAP Cloud Integration platform is a must-have for integrating external systems with Agent Desktop.
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Wilson
24 days ago
I'm not sure about B and C, but D and A are definitely prerequisites for integrating external systems into Agent Desktop.
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Lucina
26 days ago
I think A is also a correct answer. SAP Event Mesh plays a crucial role in integrating external systems with Agent Desktop.
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Karl
29 days ago
I agree, D is one of the correct answers. The SAP Cloud Integration platform is essential for integrating external systems.
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