SAP Exam C_C4H56I_34 Topic 2 Question 18 Discussion

Actual exam question for SAP's C_C4H56I_34 exam

Question #: 18
Topic #: 2

Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.

ADelete

BSummary

CMark as unread

DHandover

EEscalate

Show Suggested Answer

Suggested Answer: B, C, E

by Keneth at Aug 08, 2024, 06:00 PM

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Kathrine

9 months ago

I think 'Summary' could also be one of the actions. It helps the Service Agent get a quick overview of the case.

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Onita

9 months ago

I'm not sure about 'Mark as unread'. I don't think that's a common action for a Service Agent to take.

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Noelia

9 months ago

I agree with Kris. Those actions make sense for a Service Agent to have quick access to.

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Kris

9 months ago

I think the Service Agent can delete, handover, and escalate from the 'More Action' button.

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Bea

9 months ago

I think handover and escalate can also be executed from the 'More Action' button.

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Amber

10 months ago

Mark as unread? Really? Who would ever want to do that? That's like the IT support version of 'have you tried turning it off and on again?'

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Rikki

10 months ago

The answer has to be B, D, and E. I mean, 'Summary', 'Handover', and 'Escalate' are just common sense options for a 'More Action' button. What kind of service agent can't do those?

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Dexter

9 months ago

Definitely, those are basic functions that a service agent should be able to perform.

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Venita

9 months ago

Yes, those options are crucial for managing cases efficiently.

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Beckie

9 months ago

I agree, 'Summary', 'Handover', and 'Escalate' are essential actions for a service agent.

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Donte

9 months ago

E) Escalate

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Magnolia

9 months ago

D) Handover

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Nan

9 months ago

C) Mark as unread

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Ling

9 months ago

B) Summary

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Tammara

9 months ago

A) Delete

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Rashad

10 months ago

I believe the Service Agent can also mark as unread from the 'More Action' button.

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Shaniqua

10 months ago

I agree with Jamey, deleting seems like a common action for a Service Agent.

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Jamey

10 months ago

I think the Service Agent can delete from the 'More Action' button.

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King

10 months ago

Haha, I bet the correct answer is A - 'Delete'. That way, the Service Agent can just get rid of the pesky case and call it a day!

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Wenona

10 months ago

Deleting a case may not always be the best option, sometimes it's better to escalate or handover.

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Wenona

10 months ago

Actually, the correct answers are B) Summary, D) Handover, and E) Escalate.

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Rebecka

11 months ago

I think the correct answers are B, D, and E. The 'More Action' button should allow the Service Agent to summarize the case, handover the case, and escalate it to a higher authority.

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Sharmaine

10 months ago

That's correct, those are the actions available from the 'More Action' button.

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Sharmaine

10 months ago

Yes, the Service Agent can summary, handover, and escalate from the 'More Action' button.

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Sharmaine

10 months ago

I agree, the correct answers are B, D, and E.

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