SAP Exam C_C4H56I_34 Topic 1 Question 15 Discussion

Actual exam question for SAP's C_C4H56I_34 exam

Question #: 15
Topic #: 1

[All C_C4H56I_34 Questions]

What functionality can be enabled to assist agents with case resolution?

ACreate and assign surveys to the case.

BIntegrate a knowledge base.

CConfigure templates for responses.

DIntegrate Microsoft Teams.

Show Suggested Answer

Suggested Answer: B

by Louisa at Jun 29, 2024, 04:05 PM

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Gracia

13 days ago

B) Integrating a knowledge base seems like the most effective way to assist agents with case resolution. This gives them quick access to relevant information to help them find solutions faster.

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Ammie

17 days ago

I personally think configuring templates for responses is also important to ensure consistency in communication with customers.

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Lashon

21 days ago

I agree with Viki, having access to a knowledge base can speed up case resolution.

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Viki

26 days ago

I think integrating a knowledge base would be really helpful for agents.

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