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Salesforce Certified Experience Cloud Consultant Exam
- Topic 1: Given a scenario, make articles visible or accessible in an Experience/ Identify most common personas for Experience Cloud
- Topic 2: Apply the steps for enabling partner and customer users for Experiences/ Modify an experience within the Experience Builder
- Topic 3: Apply features and functions of Workspaces for building an Experience/ Apply packaging, exporting, and importing a template
- Topic 4: Given a scenario, determine a security model based on an Experience use case/ Apply ticketing and Service Cloud capabilities for Experience Cloud
- Topic 5: Given a set of requirements, evaluate which external license type(s) to use/ Describe the capabilities of different Experience deployments and migrations
- Topic 6: Illustrate the reasons for creating or utilizing an Experience for a specific use case/ Apply the steps to set up Experience dashboards and insights
- Topic 7: Given a scenario, determine how to properly set up a user for an Experience/ Describe how to enable and activate an Experience
- Topic 8: Given a scenario, recommend and implement Delegated External User administration/ Recommend the Declarative Sharing options that could be leveraged for an Experience
- Topic 9: Analyze and apply Experience Moderation features/ Analyze and apply Experience Moderation features
- Topic 10: Given a scenario, set the correct user visibility in an Experience/ Implement external account relationships for an Experience
Free Salesforce Salesforce Certified Experience Cloud Consultant Exam Actual Questions
The questions for Salesforce Certified Experience Cloud Consultant were last updated On Apr. 24, 2024
Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloud to build the HR help desk app
Whet should NTO consider when building the MR help desk app?
One thing that NTO should consider when building the HR help desk app is that the app can centralize knowledge and self service in to one experience site. This means that NTO can use Experience Cloud to create a site that provides access to Knowledge articles, Cases, Chatter, and other features that can help its employees find answers, request assistance, and collaborate with HR staff. NTO can use Employee Cloud, which is a solution that allows NTO to create employee experience sites using Experience Cloud.
The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup.
How should the administrator ensure that CK custorners do NOT receive a welcome email when the site is once again active?
To ensure that customers do not receive a welcome email when the site is once again active, the administrator should disable the Send welcome email checkbox for the site. This will prevent the site from sending an email to existing members when the site is activated. The administrator can disable the Send welcome email checkbox in the Administration section of Experience Builder.
AW Computing is using the Build Your Own (LWR) template to create a site for its customers. The site will showcase blog posts written by AW Computing thought leaders.
Which component should the site creator use to dynamically populate the site with blog posts as new ones are added?
To dynamically populate the site with blog posts as new ones are added, CK should use a Grid component with CMS Collections. A Grid component is a component that displays content in a grid layout with rows and columns. A CMS Collection is a collection of content items that are created and managed in Salesforce CMS. CK can use a Grid component and select a CMS Collection as the content source. This will allow CK to showcase blog posts written by AW Computing thought leaders on its site and automatically update them as new ones are added.
Ursa Majer Solar (UMS) wantsto give its partriers the content, data, and tools they need to sell more solar panels.
Which three Partner Relationship Management features should the system administrator utilize on UMS's site?
Choose 3 answers
Deal Registration allows UMS to enable its partners to register deals and work with UMS on sales opportunities. UMS can also set up approval processes and validation rules for deal registration and track the deal status and revenue. Lead Distribution allows UMS to assign leads to partners based on predefined criteria, such as location, product, or industry. UMS can also monitor the lead conversion rate and partner performance. Market Development Fund allows UMS to allocate funds to partners for marketing activities, such as events, campaigns, or webinars. UMS can also create budgets, approval workflows, and reports for market development fund.
Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to
showcase internal resources at the top for its employees, and would like self-help resources to be available for lagged-in customers. UMS wants to exclude employee resources from the layout of
the Home page when customers are logged in.
Which functionality should UMS utilize to showcase the Home page in different ways?
- Select Question Types you want
- Set your Desired Pass Percentage
- Allocate Time (Hours : Minutes)
- Create Multiple Practice tests with Limited Questions
- Customer Support
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