Salesforce Exam Field Service Consultant Topic 8 Question 59 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 59
Topic #: 8

[All Field Service Consultant Questions]

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.

How should the Consultant meet the requirement utilizing

the standard Salesforce Field Service Data Model?

ACreate Custom Object records, each with its own child Service Appointment.

BCreate multiple Service Appointments, each with its own child task records.

CCreate multiple Service Appointments, each with its own child Work Order Line Item.

DCreate Work Order Line Items, each with its own child Service Appointment.

Show Suggested Answer

Suggested Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.

by Delbert at May 21, 2024, 02:53 AM

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Meghan

16 hours ago

Option B, for the win! It's the perfect solution to track and report on individual tasks. Though, I hope the Technicians aren't too busy chasing down all those Service Appointments. Might need a GPS to keep track of them all!

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Laquanda

14 days ago

Bob

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Eugene

13 hours ago

A) Create Custom Object records, each with its own child Service Appointment.

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Lawanda

16 days ago

That's a valid point, Wynell. Option C does provide a more structured approach to tracking tasks and pricing details. It's definitely worth considering.

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Wynell

23 days ago

I disagree, I believe option C is the way to go. By creating multiple Service Appointments with their own child Work Order Line Items, we can better organize and manage the tasks completed.

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Lawanda

25 days ago

I think option B is the best choice. Each Service Appointment can have its own tasks, making it easier to track and report on individual tasks completed.

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