Free Preparation Discussions
MENU
Salesforce Certified Field Service Consultant Exam
- Topic 1: Understand different field service settings for FSL Administrator/ Configure Work Order processes, parameters, and Work Types
- Topic 2: Outline the differences between aerial versus street-level routing/ Distinguish between FSL license types and when to deploy them
- Topic 3: Explain the relationships between time sheets, timesheet entries, service resources/ Compare different filtering options for the Dispatcher Console
- Topic 4: Understand the usage of Field Service Lightning for DateTime tracking fields/ Explain the difference between a multi-day Service Appointment and a standard Service Appointment
- Topic 5: Given a scenario, decide the appropriate type of optimization service to use/ Recommend the appropriate Service Territories and their Members
- Topic 6: Show how to use operating hours for service resources, accounts, work orders, and booking appointments/ Choose the appropriate action to manage a Service Appointment
- Topic 7: Distinguish between Field Service Mobile and Salesforce Mobile app capabilities/ Decide on the appropriate Schedule Policy to achieve the business requirements
- Topic 8: Determine the appropriate dispatch strategy for an organization/ Apply the appropriate life cycle of a Service Appointment required to execute a Work Order
- Topic 9: Determine the appropriate option to execute Complex Work in FSL/ Illustrate how to configure Work Order Milestones
Free Salesforce Salesforce Certified Field Service Consultant Exam Actual Questions
The questions for Salesforce Certified Field Service Consultant were last updated On Apr. 13, 2024
AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?
Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By enabling drip feed, the system can dispatch one service appointment per technician at a time, and adjust their schedule accordingly.
Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers
Products consumed on work order line items and products consumed on work orders are two reports that can track the number of parts used by a technician during a given time period. Products consumed on work order line items are used to track individual products or services that are part of a work order line item. Products consumed on work orders are used to track products or services that are consumed as part of a work order.
Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers
Soft Boundaries and Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory as the service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.
Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.
What should a Consultant include when creating a Work Order?
Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.
Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultant implement this process?
- Select Question Types you want
- Set your Desired Pass Percentage
- Allocate Time (Hours : Minutes)
- Create Multiple Practice tests with Limited Questions
- Customer Support
Currently there are no comments in this discussion, be the first to comment!