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Salesforce Certified Field Service Consultant Exam
- Topic 1: Understand different field service settings for FSL Administrator/ Configure Work Order processes, parameters, and Work Types
- Topic 2: Outline the differences between aerial versus street-level routing/ Distinguish between FSL license types and when to deploy them
- Topic 3: Explain the relationships between time sheets, timesheet entries, service resources/ Compare different filtering options for the Dispatcher Console
- Topic 4: Understand the usage of Field Service Lightning for DateTime tracking fields/ Explain the difference between a multi-day Service Appointment and a standard Service Appointment
- Topic 5: Given a scenario, decide the appropriate type of optimization service to use/ Recommend the appropriate Service Territories and their Members
- Topic 6: Show how to use operating hours for service resources, accounts, work orders, and booking appointments/ Choose the appropriate action to manage a Service Appointment
- Topic 7: Distinguish between Field Service Mobile and Salesforce Mobile app capabilities/ Decide on the appropriate Schedule Policy to achieve the business requirements
- Topic 8: Determine the appropriate dispatch strategy for an organization/ Apply the appropriate life cycle of a Service Appointment required to execute a Work Order
- Topic 9: Determine the appropriate option to execute Complex Work in FSL/ Illustrate how to configure Work Order Milestones
Free Salesforce Salesforce Certified Field Service Consultant Exam Actual Questions
The questions for Salesforce Certified Field Service Consultant were last updated On Sep. 20, 2023
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
Which three factors should a Consultant consider when configuring routing? Choose 3 answers
These are three factors that should be considered when configuring routing. Routing is the process of finding the best resource for a service appointment based on various criteria and constraints. A schedule policy is used to define the routing preferences and rules for a service territory or operating hours. A work rule is used to define a scheduling constraint or preference for a service appointment or a resource. A service objective is used to define a scheduling goal or metric for a service appointment. The Resource Availability work rule is used to calculate travel time and breaks as part of the resource's availability. The Default Travel Speed is used to estimate the travel time between locations if a different travel speed is not specified for the resource.
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers
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