Salesforce Exam Field Service Consultant Topic 7 Question 73 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 73
Topic #: 7

[All Field Service Consultant Questions]

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.

What are two reasons appointments remain in violation and are not reassigned?

Choose 2 answers

AGlobal optimization doesn't reschedule appointments that have rule violations.

BThe optimizer uses a scheduling policy different from what is used on the dispatch console.

CThe territory of the resources was not included in the global optimization request.

DThere are no service resources available with the required skill levels.

Show Suggested Answer

Suggested Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.

by Thaddeus at Oct 20, 2024, 10:06 PM

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Lorean

10 days ago

I'm going with B and D. The optimizer might be using a different scheduling policy than the dispatch console, and if the required skills aren't available, the jobs are just gonna stay in violation.

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28 days ago

I think the appointments remain in violation because the global optimization doesn't reschedule appointments with rule violations.

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