Salesforce Exam Field Service Consultant Topic 6 Question 79 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 79
Topic #: 6

[All Field Service Consultant Questions]

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.

What should the Consultant recommend to meet this requirement?

ACreate and schedule independent Work Orders for each Asset, each with a Service Appointment.

BCreate and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

CCreate designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

DCreate a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

Show Suggested Answer

Suggested Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.

by Laura at Mar 04, 2025, 03:34 PM

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