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Salesforce Exam Field Service Consultant Topic 2 Question 47 Discussion
Topic #: 2
Universal Containers sells products that are made up of senalized components. Technicians often need to work on
a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
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