Salesforce Exam Field Service Consultant Topic 1 Question 60 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 60
Topic #: 1

[All Field Service Consultant Questions]

Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed

before lower-priority work.

What should the Consultant recommend to meet this requirement?

AApply the Reshuffle action within the Gantt.

BDefine a Global Optimization job to run hourly.

CCreate a custom Gantt action to call an Apex class to reschedule appointments.

DWrite a batch Apex class to unschedule low priority work orders.

Show Suggested Answer

Suggested Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.

by Kerry at May 31, 2024, 08:41 PM

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Shawana

5 days ago

Option D, because who doesn't love a good ol' batch class to save the day? It's like a superhero for your work orders!

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Tyisha

9 days ago

Reshuffle action in the Gantt? Sounds like the easy way out. I'm gonna go with C and show off my Apex coding chops!

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Idella

15 days ago

Global Optimization job running hourly? That's overkill, don't you think? Unless Universal Containers has a serious emergency work problem, I don't think that's the best approach.

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