Salesforce Exam Experience Cloud Consultant Topic 3 Question 85 Discussion

Actual exam question for Salesforce's Experience Cloud Consultant exam

Question #: 85
Topic #: 3

[All Experience Cloud Consultant Questions]

Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.

How should NTO manage its accounts in its Partner Community?

AExtend the Standard Role Hierarchy setting departments as child accounts.

BEnable the External Account Hierarchy setting departments as child accounts.

CUse the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.

DSince NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.

Show Suggested Answer

Suggested Answer: D

To give customers the access they need, CK should use the Account Portal template. The Account Portal template is a pre-built site that includes features such as account management, case management, and refund claims. CK can use this template to provide self-service options to its customers, such as viewing and updating their account information, creating and viewing cases, and submitting refund claims. CK can also provide access to articles from its Knowledge base using the Knowledge component or the CMS Connect component.

by Audra at Feb 06, 2025, 10:28 PM

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