Salesforce Exam Experience Cloud Consultant Topic 3 Question 46 Discussion

Actual exam question for Salesforce's Experience Cloud Consultant exam

Question #: 46
Topic #: 3

[All Experience Cloud Consultant Questions]

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.

What should an administrator do to capture information upfront on the Experience site?

ACreate a flow for customers to fill out before initiating Chat.

BEnable Chat for only authenticated users and pass the user's information on hidden fields.

CDeploy a unique chat per topic.

DCreate a pre-chat form to fill out before initiating Chat.

Show Suggested Answer

Suggested Answer: C

by Loreta at Mar 29, 2023, 04:11 PM

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Chauncey

10 days ago

Option B sounds like a hassle for the customer. They shouldn't have to log in just to use the chat. D is the obvious choice here.

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Germaine

11 days ago

I agree with option D. A pre-chat form is a clean and efficient way to capture the details needed before starting the conversation.

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Cassandra

14 days ago

I see both points, but I think option B could work well too. Enabling Chat for authenticated users and passing their information on hidden fields can save time.

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Marg

15 days ago

I disagree, I believe option A is more efficient. Creating a flow for customers to fill out before initiating Chat can streamline the process.

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Freida

18 days ago

Option D is the way to go. A pre-chat form is the perfect solution to gather all the necessary information upfront without frustrating the customer.

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Delfina

2 days ago

I agree, having a pre-chat form would definitely streamline the process for agents.

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Christene

5 days ago

Option D is the way to go. A pre-chat form is the perfect solution to gather all the necessary information upfront without frustrating the customer.

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Elfriede

22 days ago

I think option D is the best choice. It makes sense to have a pre-chat form to capture information upfront.

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