Independence Day Deal! Unlock 25% OFF Today – Limited-Time Offer - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location PL
Mob_nav_barsMENU

Salesforce Exam CRT-211 Topic 5 Question 99 Discussion

Actual exam question for Salesforce's CRT-211 exam
Question #: 99
Topic #: 5
[All CRT-211 Questions]

Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results.

What should the administrator do to help service reps quickly narrow down the number of articles?

Show Suggested Answer Hide Answer
Suggested Answer: B

A joined report is a type of report that allows you to create multiple report blocks that provide different views of your data. Each report block can have its own fields, columns, sorting, and filtering. A joined report can only be created from summary or matrix reports. You can use a joined report to show data from different report types or data sources on a single report. In this case, you can use a joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and one for cases with a filter for open status. You can then join the two blocks by a common field such as Account ID or Account Name. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_examples_joined.htm&type=5


by Ria at Sep 15, 2024, 12:35 AM

Limited Time Offer

25%

Off

Get Premium CRT-211 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Devon
1 months ago
Option B - delete and remove old articles? That's like trying to clean up a messy room by just throwing everything out. Not a sustainable solution at all!
upvoted 0 times
Franklyn
3 days ago
D) Activate and configure Einstein Search.
upvoted 0 times
...
Adell
7 days ago
Option B - delete and remove old articles? That's like trying to clean up a messy room by just throwing everything out. Not a sustainable solution at all!
upvoted 0 times
...
Brett
11 days ago
C) Update Knowledge to auto-search the case's subject.
upvoted 0 times
...
Leah
15 days ago
A) Implement and configure Data Categories.
upvoted 0 times
...
...
Franchesca
1 months ago
I'm leaning towards Option A as well. Organizing the knowledge base is key, and Data Categories are like the secret sauce for that. Plus, it's a great way to keep the knowledge base tidy and up-to-date.
upvoted 0 times
Jenifer
10 days ago
A) Implement and configure Data Categories.
upvoted 0 times
...
...
Kiley
2 months ago
Option C sounds interesting, but I'm not sure auto-searching the case's subject is enough. We need a more robust search solution that can handle the huge knowledge base.
upvoted 0 times
Julianna
3 days ago
C) Update Knowledge to auto-search the case's subject.
upvoted 0 times
...
Linwood
5 days ago
D) Activate and configure Einstein Search.
upvoted 0 times
...
Chandra
6 days ago
C) Update Knowledge to auto-search the case's subject.
upvoted 0 times
...
Linn
10 days ago
A) Implement and configure Data Categories.
upvoted 0 times
...
Peggie
1 months ago
A) Implement and configure Data Categories.
upvoted 0 times
...
...
Emerson
2 months ago
I'm not sure deleting old Knowledge articles is the best solution. That just seems like a temporary fix. We need a more sustainable approach, like what Option D suggests with Einstein Search.
upvoted 0 times
...
Nada
2 months ago
Definitely go with Option A! Implementing Data Categories is the way to go to help service reps narrow down the search results. It's like organizing your bookshelf - so much easier to find what you need.
upvoted 0 times
Janey
19 days ago
Definitely go with Option A! Implementing Data Categories is the way to go to help service reps narrow down the search results. It's like organizing your bookshelf - so much easier to find what you need.
upvoted 0 times
...
Adrianna
1 months ago
C) Update Knowledge to auto-search the case's subject.
upvoted 0 times
...
Quentin
1 months ago
A) Implement and configure Data Categories.
upvoted 0 times
...
...
Hildegarde
2 months ago
I think updating Knowledge to auto-search the case's subject could also be a good option.
upvoted 0 times
...
Francine
3 months ago
I agree with Juan, Data Categories would definitely help narrow down the search results.
upvoted 0 times
...
Juan
3 months ago
I think the administrator should implement and configure Data Categories.
upvoted 0 times
...

Save Cancel
az-700  pass4success  az-104  200-301  200-201  cissp  350-401  350-201  350-501  350-601  350-801  350-901  az-720  az-305  pl-300  

Warning: Cannot modify header information - headers already sent by (output started at /pass.php:70) in /pass.php on line 77