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Free Salesforce CRT-211 Exam Actual Questions

The questions for CRT-211 were last updated On Apr. 23, 2024

Question #1

The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases.

What report type would this be?

ABucket Report

BJoined Report

CSummary Report

DMatrix Report

Reveal Solution

Correct Answer: B

A joined report is a type of report that allows you to create multiple report blocks that provide different views of your data. Each report block can have its own fields, columns, sorting, and filtering. A joined report can only be created from summary or matrix reports. You can use a joined report to show data from different report types or data sources on a single report. In this case, you can use a joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and one for cases with a filter for open status. You can then join the two blocks by a common field such as Account ID or Account Name. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_examples_joined.htm&type=5

Question #2

Northen trail Outfitters (NTO) wants to change the current master-detail relationship between Shipments and Opportunity to a lookup relationship. The system administrator has made the necessary changes in a full sandbox and has successfully tested them against NTO's data.

Now that the changes are ready to implement in production, what should the system administrator do next?

AMake the changes directly in the production org.

BCreate an Unmanaged Package to distribute to production.

CUse Data Loader to export the changes to the production org.

DAdd the components to an outbound change set and deploy it to production.

Reveal Solution

Correct Answer: D

To make sure that the changes are in production, you need to add the components to an outbound change set and deploy it to production. A change set is a tool that allows you to send customizations from one Salesforce org to another. A change set can contain components such as objects, fields, profiles, permission sets, workflows, and more. You can use change sets to migrate changes from a sandbox org to a production org or between two sandbox orgs that are affiliated with the same production org. In this case, you need to add the master-detail field and all the affected profiles to an outbound change set in your sandbox org and then deploy it to your production org. Reference: https://help.salesforce.com/s/articleView?id=sf.changesets.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.changesets_components_field.htm&type=5

Question #3

Sales management wants a small subset of users with different profiles and roles to be able to

view all data for compliance purposes. How can an administrator meet this requirement?

AAssign delegated administrator to the subset of users to View All Data.

BCreate a new profile and role for the subset of users with the View All Data permission.

CEnable the View All Data permission for the roles of the subset of users.

DCreate a permission set with the View All Data permission for the subset of users.

Reveal Solution

Correct Answer: D

A permission set is a collection of settings and permissions that give users access to various tools and functions. The View All Data permission allows users to view all data, regardless of sharing settings. By creating a permission set with this permission and assigning it to the subset of users, the administrator can meet the requirement without changing their profiles or roles. Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_general_permissions.htm&type=5

Question #4

AW Computers has created a custom field called Government ID on a custom object. Most users with a custom Sales profile should be unable to access this field. A select group of Sales users called the Institutional Team should be able to access the Government ID field via reports.

How should an administrator accommodate this request?

ACreate a permission set with Read access to the field. Assign the permission set to the Institutional Team.

BConfigure a report type with the Government ID field. Assign this report type to the Institutional Team via a permission set.

CMark the field as Read Only on the sales profile. Create a permission set to re-enable reporting for the Institution Team.

DMake a report with the Government ID field included. Share this report to the Institutional Team in a public reports folder.

Reveal Solution

Correct Answer: A

A permission set is a collection of settings and permissions that give users access to various tools and functions in Salesforce. A permission set can be used to extend users' functional access without changing their profiles. You can assign permission sets to individual users or groups of users based on their business needs. In this case, you can create a permission set with Read access to the Government ID field on the custom object and assign it to the Institutional Team users who need access to this field via reports. Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.perm_sets_create.htm&type=5

Question #5

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.

What could be the cause or the charges to routing?

AThe old workflow rules are still active and impacting routing.

BThe flow precedes assignment rules; workflow rules are after assignment rules.

CAssignment rules no longer reference the correct fields.

DMultiple automation tools have been used and the automation is executed in a different order.

Reveal Solution

Correct Answer: D

Multiple automation tools have been used and the automation is executed in a different order. This could cause some cases to route in unexpected ways, because the before save flow might override or conflict with the assignment rules or other automation tools that run after the record is saved. The administrator should review the order of execution and ensure that the flow logic is consistent with the other automation tools. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_order.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm

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