Salesforce Exam Strategy Designer Topic 2 Question 47 Discussion

Actual exam question for Salesforce's Strategy Designer exam

Question #: 47
Topic #: 2

[All Strategy Designer Questions]

A strategy designer is hired to help service agents pool their shared knowledge, see the

bigger picture, and understand what may be causing poor and disjointed support experiences, and

where other pain points and opportunities may lie. Which method of co-design workshop should be

used?

AIdeation

BPrototyping

CJourney mapping

Show Suggested Answer

Suggested Answer: C

The best method of co-design workshop to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie is journey mapping, which is a visual representation of the user's journey across different touchpoints and channels. Ideation or prototyping may not be suitable for synthesizing and analyzing existing service experiences.

by Ranee at Jun 12, 2025, 07:37 PM

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Rosalyn

4 days ago

I agree, journey mapping is the way to go. It'll give us a clear view of the service agents' experiences and help us uncover the root causes of poor support.

upvoted 0 times

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Catarina

4 days ago

I think journey mapping should be used.

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Minna

5 days ago

Journey mapping seems like the best approach to understand the customer experience and identify pain points. It's a more holistic method compared to ideation or prototyping.

upvoted 0 times

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