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PeopleCert Exam ITIL-4-Foundation Topic 9 Question 97 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 97
Topic #: 9
[All ITIL-4-Foundation Questions]

Which service value chain activity deals with the purchase of new products?

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Suggested Answer: C

A known error is a problem that has been analysed but not resolved1.This means that the root cause of the problem has been identified, but a permanent solution has not been implemented yet2.A known error can be recorded in a known error database (KEDB) and linked to related incidents and problems3.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 35;ITIL 4 Practice Guide: Problem Management, page 8.


by Alpha at Sep 19, 2024, 03:32 AM

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Mozell
7 days ago
C'mon, it's gotta be B) Obtain/build. Purchasing new products is literally what that step is all about!
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Nakisha
13 days ago
I think it's B) Obtain/build. That's where you bring in new products and services to your organization, right?
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Leah
18 days ago
I'm not sure, but I think it could also be A) Engage because engaging with suppliers is important for purchasing new products.
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Keneth
20 days ago
I agree with Viola, because obtaining or building new products makes sense for purchasing.
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Viola
24 days ago
I think it's B) Obtain/build
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