Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.
Which practice conducts reviews to validate that services are covering the needs of the customer?
Which of the four dimensions' focuses on roles responsibilities and systems of authority?
A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:
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